Dispute Resolution Policy
How order, seller, buyer, refund and payout disputes are handled.
1. Raising a Dispute
Users should contact Support with order ID, product details, date, reason, photos/videos, delivery proof and chat screenshots where relevant. Disputes should be raised as soon as possible after the issue is noticed.
2. Review Process
Harvester Parts may review listing data, chat, payment status, delivery proof, seller response, buyer evidence and admin notes. The platform may approve refund, reject refund, request return, hold payout, release payout, ask for extra proof or close the case.
3. Final Decision
Marketplace decisions are based on available evidence and platform policy. Users may still use legal remedies available under applicable law. Harvester Parts encourages fair resolution before escalation.
Contact
Email: support@harvesterparts.in
Business details: Business address, GSTIN and registered entity details will be displayed after final business registration details are confirmed by the owner.